Frequently Asked Questions
- How many sites can I use the plugin / theme?
- How does the plugin / theme work?
- How do I install the plugin / theme?
- How do I update my plugins and themes?
- Will I receive automatic updates of the products?
- What is the Registration Code?
- Can the plugin / theme be installed and used without a registration code?
- Where can I find the Registration Code?
- The product shows an activation message all the time that is quite annoying, what can I do about it?
- How can I download products from Krosat?
- How long will the download link be available?
- Are there restrictions on downloads?
- Can I download previous versions of the products?
- Why is there no documentation in the downloaded file, or complementary files such as PSD?
- Will the product be automatically updated on my websites?
General
Are these genuine products?
Yes, of course, we distribute 100% genuine products.
How can Krosat offer these premium products at such a low price?
Each and every element of WordPress (which includes themes and plugins) are licensed under the General Public License (GPL).
This means that once we have purchased the item, we can redistribute it if we so choose to.
Your membership and the membership of the rest member of Krosat are invested towards purchase, maintain and renew subscriptions with the genuine authors of each theme and plugin.
This form of crowdfunding or group-buying helps to keep prices low, which allows us to pass on that benefit to all our members.
What is GPL?
GPL is the abbreviation of GNU General Public License. To read more about this you can go here.
What is Krosat?
Krosat (us) is a website that distributes independently and under GPL license, plugins and premium themes.
If you want to know more about us, you can visit the page about us.
Membership
Why becomes a member?
By becoming a member, you will be able to download from our collection any plugins and/or themes that you want.
With the membership, what am I buying?
By purchasing the membership, you are buying access to download any of the plugins or themes that are in our collection.
Each membership has several advantages: you get access to download the products from the repository also the updates or addition that are covered by the membership.
Does the membership include technical support?
Yes and no, it will depend on what is being referred to with technical support, for this we make a distinction between support for the products and support of our platform.
Support for our platform
At Krosat we provide full support regarding your membership and any difficulties you may have to transfer files from our platform to your computer.
Support for products
In relation to technical support or technical assistance of each particular product (plugin / theme), the answer is:
No, the membership does not include technical support for the products.
We are not developers of the products, so our technical support capabilities are limited. We do not change the functionality of the product and we do not correct errors of the developers.
We do not provide any support for the installation, modification and implementation of the products.
If you think you will need technical assistance regarding a plugin or theme, we recommend buying the product directly from the author (developer).
Or alternatively you can hire an independent professional to provide technical assistance.
The fact of not offering assistance or technical support is one of the reasons why we can offer the products at such a low price.
How long is the membership?
We currently offer subscriptions with monthly frequency only, with automatic renewal.
Can I cancel my subscription?
Yes, of course, you can cancel your subscription when you wish, just remember that once your membership is canceled, you will not be able to access the downloads of our site.
Can I keep the plugins and themes after my subscription ends?
Yes, of course, you are free to save them if you wish. Please note that you will need an active subscription with us if you want to access future updates.
Plugins and Themes
How many sites can I use the plugin / theme?
You can use them in all the websites you want, as many times as you want.
How does the plugin/theme work?
The functionality is exactly the same you would get when downloading the file from the original author.
How do I install the plugin/theme?
All products must be installed manually, either through FTP or through the web console.
To get started, you may want to take a look at our WordPress tutorial section for beginners.
How do I update my plugins and themes?
You can update them manually using this guide.
Will I receive automatic updates of the products?
No, we do not offer automatic updates to the products.
All the updates will be available for manual download from our platform and you will have to update them manually.
If you want to have automatic updates, we recommend buying the product directly from the developer.
What is the Registration Code?
The registration code or support license key is a service used by the developer to manage automatic updates.
Because the updates are handled by Krosat via direct downloads from our website is not necessary to enter the registration code or support license key (or any other name that the developer gives this service).
Can the plugin / theme be installed and used without a registration code?
Yes, most plugins / themes can be used without entering a registration code.
The plugin / theme will work exactly and in the same way with or without entering the registration code, since these codes are only required to obtain automatic updates from the developer, they are not required for its operation or installation.
Developers implement these dialog boxes as a service for their customers who have paid for a support license key.
Where can I find the Registration Code?
We do not provide registration codes or support license keys as this are services that the developers provide directly to their clients. If you want to obtain a code for a particular product, we recommend buying the product directly from the developer.
The product shows an activation message all the time that is quite annoying, what can I do about it?
As we have already mentioned, the product can be used without entering the registration code, we recommend you simply ignore these notices.
However, if you really want to remove these messages you can use this free plugin.
Legal
Is this Legal?
Yes, of course it is 100% legal, we have a GPL license to distribute all these products.
We understand that with the high proliferation of malicious sites you can have your concerns. If you want to read more about this topic you can go to this section where we explain everything more detailed and you can even validate the information with external sources.
Are using the product without a Registration Code legal?
Yes, of course it is 100% legal, and is within the GPL license.
Remember that you will only need to acquire a registration code if you require support from the developer, automatic updates, or both. Otherwise it is not necessary to have a registration code.
Where can I see the Terms and Conditions?
Our Terms and Conditions are here.
Where can I see the Privacy Policies?
Our Privacy Policy is found here.
Where can I check the legal terms of Krosat?
All our legal documentation can be found in our legal section.
Authors / Developers of products
Does Krosat develop these products?
No, at the moment, none of the products you can find in Krosat are developed by us.
Who develops the products?
The products are developed by their respective authors (third parties).
To get information on the specific developer of each item, take a look at the list of products in the repository, each product has developer information.
What is Krosat's relationship with the authors?
None, we have no relationship whatsoever with the developers (authors) other than those that GPL gives us that allows us to redistribute the products.
Krosat is not affiliated, associated, or in any way related to the developers (authors) of the products distributed here.
What about the Registered Trademarks of the Developers / Authors?
All names, expressions and/or registered trademarks are used to the extent necessary to identify the product truthfully in accordance with the fair use doctrine.
Product Library (collection)
Where can you see the product repository?
Our collection of products is available to the general public through tables and navigation filters, if when searching for a product you are looking for, you do not find it, it means that we do not have it in our collection.
The plugin or theme that I need is not in the Krosat collection.
If you have navigated and used our search mechanism and you have not found a specific product, it means that we do not have that product.
Can I request that a new product to be added?
Yes, active members can request that new products be added to the collection, for this we have a special form.
However, despite the fact that an application is made, it is not Krosat’s obligation to enter the new products.
That is, we (Krosat) have the final decision to enter or not a product without or with reason for it, regardless of whether or not it has been requested by one or more active members.
We in good faith, will try to add as many products as possible to our collection.
How often are new product updates released?
Generally, updates are made every 3 to 4 days, sometimes every week.
What happens if the product version on the website is not the latest?
In that case you can fill out the form for its update, we will review the case and update the product in the shortest possible time or in the next scheduled cyclic update.
Payment
What payment method does Krosat use?
Currently we only accept payments with Visa or MasterCard through PayPal.
Can I pay with Bitcoin?
Currently, we do not accept payments with Bitcoin. However, we are exploring its possible acceptance in the future, although it is not certain that we will end adopting it or not.
Can I request a refund?
No, our policy is not to grant any refund. If you have questions please check our legal section for more details.
Our reasons:
Due to the very nature of the open available download of digital goods to our members, we cannot offer any refund.
Remember, in addition, that you are buying a subscription/membership, you are not buying the products as such.
Downloads
How can I download products from Krosat?
To download products from Krosat you need to become a member.
Each repository product has a direct download link to our high-speed servers.
How long will the download link be available?
The download links are available all the time, as long as the membership is active you can download the products according to your requirements.
Are there restrictions on downloads?
Yes, unfortunately to avoid abuse and overloading our servers there are restrictions on the downloads.
The restrictions will depend on the type of membership you have.
Our download policies are focused on the fair use of our servers in order to maintain the highest level of availability and speed when you need to download a product. You can read more about this in our download policies section.
Can I download previous versions of the products?
No, you cannot download previous versions, only the latest available version listed in each product is available for download. However, in the future this option may be enabled.
Why is there no documentation in the downloaded file, or complementary files such as PSD?
Please remember that in Krosat you are not buying the product per se, you are buying the subscription to our platform that allows you to download the products without technical assistance.
That been said, sometimes we use automation systems to redistribute the plugins / themes from our work servers to our download servers. In those cases, the download file does not contain help documentation or complementary files such as PSD.
Will the product be automatically updated on my websites?
No, at this time we do not offer automatic updates to the products.
Therefore, you must upload the new versions manually in each website in which you have installed products from our collection.